Horrible front desk. Utterly clueless and slow. They called us (family of 5 with three kids) a cab which took 30 minutes. The cabbie (Nellis Company) told us that their company does NOT take kids (The front desk should have known). Then they try again and come back to me and say that "sorry the cab companies require a child seat in the State of Nevada and here is a loaner car seat that you have to return." This was FALSE info again because we called on our own another cab and they took us with no problem. In fact for the duration of our trip (another 5 days) not ONCE did cabbies have a problem and they all stated that in the State of Nevada a child seat is NOT required in a taxi.
They (Front desk) also did not call us after our checkout to let us know that they found my Mrs boots in the room. I had to catch a cab from the other side of town on the eve of our departure to come pick them up.
Jacuzzi was out of order during our stay and the typical award winning Embassy Suites Breakfast was severely disappointing because it did not have all the items that we are accustomed to such as french toast on one day and pancakes another.......