Okay the food was good... Was is worth waiting 1hour? Maybe not that good.
Service was slow as molasses.
You will have to ask for everything, and yes they have bread but ask.
Yes they do refills, but might ask for it.
Yes you will get your salad, but it takes 25mins
Look you want good places to succeed, but training the wait staff a little more, and projecting thing to make long wait seem a little less would help.