As a first time customer, I was pleasantly surprised to the courteous and quick service by Todd at the service department. For two weeks my Mitsu's engine service and TCL lights kept going on and off, which was driving me crazy. Being a new resident to Las Vegas, I cringed at the thought of finding a new service center for my car. In my opinion, automative places just plan to ripe off women, but i digress. I had gone to Courtesy Dealership in Henderson and they were fantastic, but the drive was just too far.
I found Jim Marsh Kia driving by and then read reviews on Yelp. I decided to take a leap of faith and went to them last week. I met Todd at the Service who was direct and courteous. Todd advised it would about 2 hours and $150 for them to check out the problem. The $150 would be used towards the total repair bill if I choose to have them repair the problem.
I waited in their lobby. There are sofas, chairs, and a TV. There were a few folks waiting. Interesting decor with old time items and pictures throughout the lobby. Since, I had my laptop. I worked on some projects. However, it would have been nice if there was a table with AC outlets.
About 2 and half hours later, Todd told me what the mechanic found and an estimated cost. I agreed to the repairs. An hour later, my Mitsu was done. Since then my car has been running great with no more service lights coming on on the dash and the idling had been adjusted. Todd advised me of other possible problems but said the car was in good shape, which was good to know and consider for the next service visit.
Based on my experience, I will return and hope to get this same attentive and friendly service. I felt comfortable as a female customer and not as an exploited victim. Thank you!!