I spotted the Taco Truck while on patrol in the Southside and thought I'd check it out. I needed to eat before working a traffic corner for the break of the Penguin game. The person taking my order (believe it was the proprietor) was friendly.
The problem I have when I eat out is I can't eat most condiments like mayonnaise, sour cream, guacamole, etc. Yet it seems most times when I place an order at any restaurant they leave them on. So, I always make it very clear when placing an order, as I did today with the Taco Truck, that I don't want any condiments/sauce and so on.
And what should I find when I peal back the aluminum foil? ... a big glob of sour cream, of course. Why God, why!? Why is my order always f$&ked up? I was so pissed off and running late with time I didn't go back...I didn't want. I just dumped it in the nearest garbage can.
It seems providing good customer service by being friendly (which he was) and getting someone's order right to give them a good product/experience are the most basic things you need to run a food business. Clearly that wasn't my experience.