I came in for a contact lens fitting. I came out a happy patient.
I had expected to walk in and be greeted with, "Hi. Sign in. Sit down. Wait. The doctor will be with you." In and out. No personality.
Nope! I must admit I was taken by surprise when I was greeted with a warm smile and an associate led me to the back to sign in and fill out some paperwork. After some chit-chat with the associate, Dr. Tran appeared shortly after and took me in for my eye exam.
What set Dr. Tran apart from optometrists I had seen before was her personality and her genuine willingness to explain and educate me through every step of my eye exam. This definitely put me in a comfortable position and gave me confidence to be in her care. Dr. Tran was very personable and offered me advice when it came to purchasing contact lenses and brands she would personally recommend. I was her last appointment of the day, yet she took so much time to answer any questions I had. Much appreciated.
The staff were exceptional and very helpful. My overalll experience was pretty damn awesome.
You had me at hello.