Extremely disappointed. Convinced they tried to pull a fast one on my wife.
My wife dropped the car off for brakes and asked them to call her with an estimate.
They called about 2 hours later and spoke to my wife and estimated the full job at about $800. She OK'd the work and asked that they call her when the work was done. The shop called about 2 hours later to talk to my wife to inform her that they had identified over $800 of additional work that was not necessary but recommended. She respectfully declined the work. Here is where it gets fishy ...
Another hour or so later, the shop calls to inform my wife that they had identified an additional $300 of required brake work that needed to be done. REALLY!!!!
Why inspect them in the beginning and provide someone with a quote that is bogus.
Or, was the shop trying to make up for the sale of additional work my wife did not agree to buy by slapping on some additional brake work? Smells fishy to me and like the were trying to take advantage of a woman. My wife expressed great displeasure with the whole thing and suggested that her husband (me) was very irritated.
When we got to the store to settle up, they came up with some mysterious $200 discount to offset the additional work that we were disputing (funny because the largest coupon that was out there was $50 - where did this come from??)
Avoid this place at all cost. There are many other brake shops you can take your car to and not have to put up with this kind of customer service.
To avoid this happening to anyone else, I will be notifying the Arizona Attorney General as well as the Better Business Bureau - this cannot be tolerated.