We usually eat here once a week and prior till today everything has been great. We place our orders online and have had no problems.
Tonight we placed our usual order at 6:30 pm for pick up at 7pm. My husband went in and stood by the phone/internet order line like normal but today the cashier continued to take everyone in the regular line. After finishing the orders for about 4 other families that arrived after him, she then asked if my husband needed something. He said we made an online order and she said ok I have it right here on the counter and will now place the order. Why was it not placed when it came through? We didn't receive our order that was placed at 6:30 until 7:30 because it was not placed by the cashier properly. We are assuming she was new and did not know the process but please correct this so it doesn't occur again. Thank you!