I purchased a Breeze 540 from a distributor for Breeze. I paid extra for them to install it. It has now been 2 years and 4 months and we noticed the cell is defective. The 2 inside fins out of 4 on the cell have disintegrated. I called and no return call, so I went on the web site and filled out the info. They did call me back and blamed everything on me for this problem. I have had a salt system for 20+ years. First it was the wiring then it's the chemicals. I asked them to come out and check it out themselves, they said no. It has a 5 year warranty, so I'm not understanding this. Jon said send pictures and I did 3 times. He claimed he did not receive them. I said I was heading down to show the Video to him. miraculously he found the video. Once again it's my fault. I'm now having the original installer come out and check the wiring. I'm with David R. excuses, excuses if you are proud of your product stand up! I'm not giving up. If you have not bought a Breeze DON'T RUN FOR YOUR LIFE. Customer service is non-existent. Maybe it's just because I'm a woman.