Fantastic hotel for a downtown presence. Well connected via metro (Union Station), very close to Billy Bishop Airport, walking distance from tourist attractions (CN tower, Ripleys Aquarium, Hockey Hall of Fame), variety of restaurants, and has a grocery store in the basement.
We had a Prestige room with two queen beds for the 4 of us - 2 adults and 2 children. Very nice room with ample space to relax. Two sinks in the bathroom and a privacy screen for the toilet allow quite a bit of flexibility - very important in the morning when the whole family has to get sorted.
Valet parking and breakfast were included in our room rate. Breakfast was a reasonable selection of breads, pastries, cold cuts and cereal, with a superior selection of cut fruit and yogurts. The coffees, made to order, were very good.
Service was consistently friendly, helpful and efficient - the valets, check-in/out, breakfast, housekeeping.
Tip: Be aware that Maple Leaf Square becomes quite congested, and may even get closed off, for some events at the Air Canada Centre. As long as you factor that, this would be a great home base for a Raptors playoff game. There's even a 2nd floor bridge linking the hotel building to the AC Centre!
Tip: Heading to your room and a bit peckish for a bedtime snack? Look for the apples near the elevators as you get off on your floor.
Tip: Use of elevator (except to get to the ground floor) requires a room key. Keeping the lights going in the room requires a room key. So keep that in mind when deciding how many keys you need and who in your travel group gets them.