Very disappointing, on so many levels. The bottom line was meh food and horrible service.
We stopped by recently one day on a Saturday afternoon, and between the line to order and the line to receive food, we waited an hour. As we were waiting for food, we could see they didn't have a constant flow of burgers on the grill - it really held up the time from ordering to receiving food. I don't mind waiting for something if they are genuinely busy, but get your kitchen in order.
Beyond the logistical nightmare that it was, we got a ton of attitude from the cashier taking orders. We ordered two burgers, one of which was requested to be on a leaf of lettuce rather than a bun due to dietary restrictions. At first, the cashier refused to do this as it would "kill the burger". Only after a minute of arguing with me, did she decide she was willing to do this. Given that I'm paying $10-$15 for a burger, you can take the bun off for me and not be incredibly rude about my dietary restrictions at the same time. I didn't ask for any other substitutions or special requests, other than just don't put it on a bun. Not difficult, and not crazy, but apparently too much for this staff member.
As I said, it was very overpriced. $30 for two burgers and a water? No. They were out of sweet potato fries, so we saved some money there at least. I doubt they would have been worth it given the quality of the food.
I will admit, the meat was delicious. Cooked well and well seasoned. But otherwise? McDonald's level burger (including the white wonder bun with my boyfriend's burger and the processed cheese) with good quality meat.
Not worth the time, stress, or money.