I really didn't want to write this but I guess I have to look for a new regular dentist after today. I got a bridge put in ($2500 no insurance so I paid out of pocket cash for this). My appointment was at 1 and I didn't get seen til about 1:40 I was then told by the Dentist that he had just spent the last "half hour," "talking down," his previous patient who was extra nervous about being at the dentist. That's great for her, not so great for me who was kept waiting during her spontaneous therapy session.
After we got underway, the assistant, Serenity took a metallic instrument to the inside of my mouth (I think it was a laser) and did so with all the delicacy of a bull in a china shop. I lost count how many times she banged me in my teeth with it (which may seem like nothing from the outside but when it's the inside of your mouth it felt like she was using a socket wrench in there. I wanted to tell her, "Slow down, it's the inside of my mouth!") She even missed my mouth one one try and banged me straight on in my glasses sending my head backwards.
While I was waiting for my bridge to be 3D printed, the staff were gathered in their meeting area and I think they were watching funny videos on the internet or something and the office suddenly became really loud like a high school lunch room. It was so loud I had to turn up the volume to hear the tv they provide (that was only inches from me). I'm no Debbie Downer but it seemed unbecoming of a place of business, not to mention a medical office.
Next came another assistant, Andrea, to fit my mouth with the bridge. She told me it would take 20 minutes to print and cool down. An HOUR LATER they came in still cooling it off. What? I attempted to ask why the delay but I got the runaround so I dropped it.
The dentist came back in and it had taken so long that he wanted to numb my mouth again. Are you serious? I've been here so long waiting that the four needles I already had had in my mouth earlier in the the beginning have worn off?? I refused and just powered through the pain of putting in the bridgework.
While installing my bridgework, the tv was still on with a political show on it. While literally the dentist and Serenity were inches from my face with their fingers in my mouth, they began discussing the politics that was being shown on the tv. Are you kidding me?
I was there for a little over three and half hours. This seems a bit excessive to me. I don't feel like the attention and care I was given was of high level of professionalism nor was it commensurate to the thousands of dollars I had paid for the service.
I had good experiences with this office in the past but I am so disappointed in my experience there today that I'm pretty sure I would like to try someplace else that respects your time and the thousands of dollars worth of business I gave them. They've gotten too loose with process here and the professionalism only exists as a veneer (pun intended).