Finding a good and reliable house cleaning service has been a challenge so I was excited when I found House Spouse. Communication was quick and clear and they were able to schedule us for the following week. The actual service provided, however, was disappointing.
My floors were only partially cleaned - ledges, corners and against walls were not touched
No straightening was done - trashcans, kiddo stools, etc were left sitting on "clean" counters (that's not where I left them)
Everything just had a very lazy and disinterested feel to it, and that's something I can do myself as the very poor housekeeper I am. I emailed my contact person in their office and she apologized (kind of) for the quality of the clean and assured me they'd do better next time, if I'd give them another chance. She told me the woman who cleaned for us that day had been sick so she wasn't herself. Ok. It still cost me the full price though. The lady in the office did not offer to make things better or really in any way attempt to secure our ongoing business. So I will not be using them again.