Food is hit and miss, beer is mediocre to pretty good, service is a definite miss. To be fair I think it's just lack of training and for that I blame the owner. He does not seem to comprehend customer service. He will stand and watch his staff struggle with unhappy patrons then he will send in an untrained 'manager' to attempt to resolve complaints. I have been here at least 4 times and never had a problem free experience.
After a disastrous failed attempt to attend a Celebration of Life, which we had a reservation for, I will never return. Our large party left-we had no choice as they said we did not inform them of the number of people that would be attending, they weren't sufficiently staffed and we were 10 minutes early. What? I went in person 4 days in advance and spoke to a 'manager' and told them the # of people and what time we would be there. As we were 'early' we would have waited the 10 minutes but then they proceeded to tell us if we just drink and don't order food they couldn't guarantee service. Again, what?
Our large party walked in to Brookside II right down the street and we were welcomed with open arms, excellent service, despite only 1 server on duty, and much better food than I have ever had at State 48. Thank you Chelsea at Brookside! I also highly recommend the pretzels and cheese dip at Brookside-amazing!
After I posted a review on a local FB page the owner deleted the post, blocked me then messengered me blaming me for their mistakes and trying to make excuses for the entire fiasco. Keep in mind he knew we had just come from a viewing of a beloved family member.
Read the reviews here on Yelp & Trip Advisor. The inconsistencies in food and service are a pattern.
If they hired a manager with a background in F&B, spent some time and money hiring and training their staff there would be hope for this place. Until that happens I cannot recommend this establishment.