I give Dewey's a low rating for quite a variety of reasons.
I have been a frequent customer of Dewey's for close to 7 years now and I use to enjoy coming when I first discovered it. They have free wi-fi, really good chai (hot or cold), scrumptious bagels and of course, they have ice cream!!!
However, over the years, I have not enjoyed the service I receive from the baristas. This does not apply to all of them but to a large majority. There are three baristas that this does not apply to, the young man who wears a TMNT hat, the young woman who has a child and the red-head with the tats! Shout out to you all!!!!
The rest of the baristas lack customer service skills or just general respect. They seem afraid to look patrons in the eyes and scared of certain patrons. It's to the point that I only frequent when absolutely necessary. Otherwise, I take my money elsewhere.