I have used them over the years, and they moved to this location a few years back. and generally they were prompt and efficient, if a bit expensive. Been a while since i needed anything locksmithy...
So...I went over to have a key made. Not just ANY key, one for my motorcycle. Because few locations even stock the specific type and the dealers charge about $70 bucks for a new one, I had ordered and OEM key blank directly from the manufacturer-at about $15. I was willing to pay up to another $10 just to get it cut.
Explaining this to the women at Bill's created an interesting situation--they refused to cut my key claiming that it could damage their cutter ($300 wheel) because they didn't know what the key blank was made from. I asked if they had a duplicate they could use--no, they didn't. I asked if they were to order a dupilcate, whare would they get it? (Expected answer- OEM--like I had in my hand...)No response, just reiteration of "it's a $300 cutter" .
PO'd, I left. Went to the local ACE hardware. Gave same story...and they cut the key. For FREE. Works perfectly.
Guess who just got a whole bunch of customer service stars! NOT BILL'S!