I've been here many times. I like the ambiance and location. It's within walking distance from my house, and in the center of downtown Gilbert.
The customer service is hit and miss. The owners are very nice, but some of the people they have working there just aren't friendly or approachable.
Only other complaint I have is with their lattes. I order hot/iced lattes at every place I go to. When I am here, I always ask for an extra shot or two. If I don't, the milk overpowers the drink big time.