I wish I could give a negative star review! They are the stereo-typical delaership. It was a very strenuous sales process, but I really wanted the vehicle they had, so I bought it. I assumed the poor experience would be over after I signed the contract and bought the car....how wrong was I???
They did not get my tags within the 45 days that my temp plate was good for, they issued me another 45 day temp plate and it expired without me recieving the tags. i went in to speak with the General manager, John Anderson...this is where it gets really bad! (they say the fish rots at the head) After explaining my issue he told me there was nothing they could do to assist me. i explained that I cannot afford to risk driving on a expired plate...he told me to park the car until they got the title. Obviously that answer is unacceptable...I am just a regular working man with 1 car and I need to get back and forth to work. In my effort to get some results, I must have upset John...he started yelling and cussing (in the middle of the showroom), he told me to leave the dealership. I explained that I couldnt leave because my car was in the service department. He didnt care, and again explicitly told me to leave and he didnt care where my car was. I had to call the police department to the dealership so I could get my car back.
As it stands now, my tags expire today, I have no clue when they will figure out the title issue (their bast guess is another 30days or so) and I am going to tell everyone I bump into about my experience! I am also filing a complaint with their corporate office!
My advice: Stay as far away from LARRY MILLER DODGE as possible. They have a culture of poor service and rude customer treatment...it starts at the general manager JOHN ANDERSON and goes all the way down!