Bought an air-conditioning and heating unit from this company that breaks down regularly. Whenever I call to get the unit fixed under warranty be it winter or summer it takes Magic Touch up to 2 weeks to get the problem fixed. This last time I was told it would be 10 day before a service rep would even be available to look at it much less order a part and service it. This is Arizona and it is approaching 100 degrees this week right now and no one is available to look at my unit for more than a week? The machine I bought new from them less than five years ago at over $5000.00 has had to be repaired 5 times. The ugly word for this company seems to be Warranty and their inability to want to honor the warranties on the machines they sell their costumers. They sold me this machine that is a lemon and they don't want to service it when it breaks down? Why did they sell me the machine? Why do they not want to order parts for this machine and keep their promises about the warranty we purchased from the manufacture they suggested. We payed extra for that and then got another warranty from Magic Touch for an extended warranty for all workmanship and labor for 12 years? We are being charged for a service charge after all that too. I understand that things break down and need to be repaired, what I do not understand is this company not wanting honor the repair warranties it sold us in a timely matter. The last service man told us this company no longer sells our unit as it is a piece of crap, and we could go somewhere else to be serviced for our warrantees. This was after we caught him lying to us about ordering parts and getting approval for the PO from the insurer of the warrantee. Magic Touch has not been the best business to work with for us I am sorry to say.