Written on OCT 2010
My issue is multi part. I've been to the Arboretum office three times and two of those times I have wanted to just stop and leave. They were very poor massages. I called and wanted them to stop charging me and they said I had to come into the store and fill out a form. I told them I wanted the money for the massages now paid for that I had not received. They said I had to write a letter. I did and it's been weeks. I've been in several times to ask about this and they told me I could use their catch up plan. They just don't get it. Bad massage. I don't want to pay. Money back please. Buyer beware. They don't have enough qualified staff to deliver and their customer service and business practice is terrible. I'm still waiting for a call. I go in leave my number express my concern but I'm being ignored.
Dec 24
As follow up this company will not STOP BILLIG Me. I've contacted American express and now the Better business burrow. Look out! These guys are bad news.