We found All Pro at the Home & Garden show in Phoenix. We'd always wanted to put up a retractable awning but the price always seemed too high and the fabric/patterns too limited. After talking with Jason at the show and getting a great ball-park quote for our fairly large patio, and getting to see the swatch book of Sunbrella materials we decided to go for it.
Unfortunately the 3rd party shipping company handling the awning coming in from California managed to damage ours in transit. Jason understood our disappointment in what would have been a week long delay in getting a new one manufactured and installed and literally went the extra mile (make that several hundred miles) to drive over, stay in a hotel, and pick up the awning personally. He and his excellent crew were out here the next morning installing it.. on a Saturday! This shaved off a few days and allowed us to still get our awning in time before company was coming to visit/stay with us for a week.
I can't say enough about these guys and All Pro's ethics and business practices. Such an excellent experience, we are now going to order a cable-guide motorized shade screen for the end of the patio too.