Fair warning, you're a gonna do some waitin'.
Food quality sure seems to be on the up tick since the remodel. But wow the wait times have become long. Do not be surprised if you are asked to pull around the front of the store while your drive-through order is prepared. I'm writing this following the second occurrence, within a week, of greater than 10 minutes of waiting on drive-through orders. We tend to hit this BK following visits to Cosmo Dog Park. New dog Dasher gets a plain burger after K9 social hour.
Anyway, I'm not really certain what's driving the wait times. The customer service is very pleasant. The wait is just long. Maybe there's a lot of turnover in personnel or frequent short staffing. But there seems to be a pattern. Last night our wait was about 13 minutes. And that's after I thought to run the stop watch on my phone.
There were 5 other cars waiting around front. The poor manager was walking from car to car asking names and whether the order was right for the car he'd walked to. It was bad. Felt for him.
But, if you're cool with a bit of a wait, the quality does seem better these days.
Good luck BK,
Dale