I arrived at 3:00pm, according to the checking time I was given two weeks prior and one day before. I had to wait for one hour and thirty minutes. Every fifteen minutes I was told that the room was going to be ready and that it was getting clean. When I compliant, management was condescending in his comments. Then he lied to my group. He said that they had the same room available on the first floor. But no such room existed. I asked to speak with the manager and I was given only a business card. The manager was actually just over at the other counter, one feet away. When I arrived to the room, it was dirty. The only good side was the price for I got when I reserved it. The room was a two bed and sofa.