They failed to properly put a stop payment on an ach transaction, even after speaking first with Juan the member services representative in person. I then had to go in and speak with Denise (the manager) who reversed the charge and put the money back in my account, only to have her also fail to actually put the original stop payment requested. I had to wait over thirty minutes both times I visited, as well as visit another location and speak with their manager, resulting in three trips to resolve one issue, which is still not resolved. Also, Juan failed to leave any notes on my account and denied ever having helped me, as well as Denise the manager left notes on the account that were false in regards to what I had actually requested. I'm absolutely appalled at how I've been treated, especially since I've been a member here for over ten years, as well as my entire family holds accounts here. Also, I will be leaving a review for the bell road location in regards to how Nubia, their manager, failed to properly handle the situation. The only worse experience I've had in an establishment other than this, would be the experience at the bell road location. Do not trust this company with your money, and do not trust the "policies" the different locations will give you. There is not consistency, and I wish there was a more direct way to contact upper level management/corporate in regards to my experience.