The Demetre franchise has significantly lost momentum in the past few and this location is the epitome of the rampant ignorance and lack of care put into the service and menu selections.
During service we were frowned upon for asking additional questions of menu items and, with the manager serving us, I expected there to be more attentiveness to my girlfriend's questions regarding the menu items and its contents. Our order was poorly receiving as there was a hair in my choice, but Demetre's "firm policy" states that they cannot nullify anything on their bill, rather you are offered another item at no charge. In addition, I sat through my entire experience with an empty glass of water on the table, despite my asking for a refill and tapping the glass each time any employee walked past the table.
Finally, and this is a point I'd like to drive home for any form of business where tips are to be expected, as I paid for the bill the manager/server stood directly next to me overlooking the credit machine as I entered my information. I'm of the mindset that you are to earn your tip, not have it because I've entered your establishment. After seeing that I entered $0 for a tip, the manager snarled at me and blatantly walked away from our table - they failed to see that I was leaving a cash tip, but I quickly retracted the tip and placed it back in my wallet.
A message to anyone in the restaurant business, some people like to be old school and leave a cash tip. Stop checking the bill right beside me when I've finished paying and learn some manners and respect during that portion of the service.