This place is the bomb. I have been to many, MANY nail places, and #starnails has my loyal business. I have very difficult hands to service, as my cuticles are quite dry and ragged. In three visits, I had three different technicians, and each was as fantastic at dealing with my difficult hands as the last person. The most telling thing about this place, though, is not just about how well they do a manicure, but how well they dealt with a "situation". On my fourth visit, the lady who helped me was not a seasoned pro, and by the time we were 1/3 of the way through the process, I was feeling agitated because my crummy hands weren't being magically transformed. I mustered up the nerve to say something, and another technician stepped in. Not only did she step in, but she did a beautiful job, and did not once make me feel like I was a bad person for voicing my dissatisfaction. THAT is the mark of a truly professional establishment. I returned yesterday for my fifth visit, and left as happy as always. In addition to the above, the hand massages are great, and no one shouts at you to "pick a colour" before you're even through the door. It is civilized, expedient - but not rushed - and the staff don't treat you as though THEY'RE doing YOU a favour for being there. A+ place for manicure services and more!