Been coming here for 16 years, but since the expansion the customer service is getting worse. Ordered a burger steak medium-rare, eggs over easy. Burger steak dry and well done. Mention it to the staff and all they say is "gee, sorry, here's your bill". Seems like management is getting burnt out since trying to incorporate baking pies and cakes into their expansion of the restaurant. What's missing most is the consistent quality of food coming out of the kitchen. Used to almost never happen, but seems like now we expect it and usually aren't surprised when something is off. Only now, no one really cares. We may try Black Bear up the street as we've heard for a long time they are also good.