This place certainly has it's fan base and loyal customers. Food is good. Menu is simple. Price is inexpensive. Service is quick once you are seated. The wait times for a table may be long, however, the turnover is frequent. Their operation is called efficiency - get you seated quickly, fill in all chairs when possible (9/10 times you will be sharing a table with strangers and having an awkward meal) and out the door in record time. Such a simple business model.
But quick service doesn't mean good service. I've dined here many times. I've never expected much, or any at all, in terms of service from a Chinese establishment, especially one where you are in and out of the restaurant in 20min or less. I certainly do not expect the staff to be rude either. Sadly, this happened. Staff Lady A was rude, impatient, aggressive, disrespectful and negative because I did not want to share a table at a time when the restaurant WAS NOT BUSY.
For a simple, no frills restaurant that does good food, it's easy to win people's heart, and 5 stars on Yelp. However, with people like Lady A working there, it's even easier to lose repeat customers and not even deserving of 1 star.