We had been using PetSmart for a couple of years and each experience gets worse and worse. We went in for a "pawdecure" and walked out with just a rough nail trim and still got charged the 20 dollars. After we got home and noticed the lack of paid service, we called and they stated that we had to specify the services that we wanted. I assumed that all of the services listed under "pawdecure" would have been included... I guess not. Many times we had scheduled grooming for our dog and them been told we needed to reschedule because they over booked. I am very upset with the service they provide, and with the hundreds of dollars spent there, I feel that they could be a little bit more organized in their booking process. I will never be returning to PetSmart for my grooming needs.