What a terrible experience. This is the government at its finest. I needed replacement social security cards for my kids and I researched everything I needed online, including their hours of operation. The first time I went they were closed (different hours). The second time I was told I needed different paperwork, so I went home and collected everything I was told. The third time I was again told I needed different paperwork and to bring the kids with me. The fourth time everything was finally processed - it only took an hour. This was an hour once I got to a window, this does not include the wait time when you first arrive.