I have been to Pier W a few times before and I was very pleased. However, this past visit last weekend left quite a lot to be desired.
My boyfriend and I went on Sunday for their brunch. For $38 a person, you get access to a buffet and they even give to a complimentary glass of champagne, mimosa (or in my case orange juice because I'm a non-drinker).
The food was fine. I feel like the buffet is pretty on point every time I've been there, but it's not the food that was disappointing, it was the service.
I have never had a bad waiter/waitress before at Pier W, but this past visit that we've had anything less than exceptional service. I won't include names, but I felt as if we barely saw our wait person. We were there at 11 in the morning so it wasn't that busy to begin with. We even had to repeatedly ask for refills on water. It took almost 15 minutes to get water refills. I used to work in food service so I try not to be a pain, but 15 minutes is a long time for just water.