I've been here 3 times total. The general manager monie I think it is, has done my nails twice ans she's super nice and has customer service. She also shapes my nails the way I like and always fixes the gel when I want her to thin it out or file down. It is a little pricey, but they do a good job overall. I am very specific when i come in because they aren't my regular place but I feel very welcomed and alwats leave satisfied.