This place is very close to my work, and I've gone three times as part of a group. The first two times, service was slow but not unbearably so. The food was decent, and the spicy mayo dip was really good.
Today was my third visit. Halfway through my taco salad, I felt a clump of hair in my mouth. I fished it out, and although I really wanted to believe it had just fallen off my sleeve or shoulder, the clump looked nothing like my hair (blond) or my companion's (red).
We calmly asked for the manager and explained the situation. He picked up the glob of hair off the napkin and told us that it couldn't be the restaurant's fault because none of the employees have dark-brown hair. (Every single one that I saw did.)
Then he walked away, said something to the server that sounded like "wants a free meal." They brought me a bill for $3 for my drink and brought my companion her full bill.
Gross as it was, I understand that mistakes happen. But when he implied that I was lying -- that pissed me off. If something similar had happened in my restaurant, I would have fallen all over myself trying to make it right, not insulted the customer.
Total lack of class and decency. We will never go again.