The first time my family & I ordered to go, we had a difficult time ordering over the phone but the food was good enough to try again. Today, we ordered food again. The person I talked to on the phone couldn't seem to get my order right, but finally I thought he did. Unfortunately, when I got there to pick up the food, the type of bagel I wanted was out of stock (which why wasn't I notified of that over the phone?) and my order was wrong. Instead of being understanding, I had to wait longer and pay the difference for the mistake. Upon coming home and eating the food, the bagel was not toasted and undercooked. The egg on the egg sandwich was cooked the wrong way and despite that bagel being toasted, it still seemed undercooked. It is hard to say if we will be back, but it isn't looking too good.