We came here a few years ago to get our Dyson Animal repaired. The employee wouldn't stop talking about how much they hated Dyson vacuums and that they recommended we just buy a different brand instead of getting ours fixed. I appreciate their opinion, but they kept repeating it over and over like a parrot to the point that I still haven't forgotten it years later.
The loaner vacuum they gave us barely worked. We ended up not even using it for the three weeks it took them to fix our vacuum.
When we got our vacuum home, they had fixed the roller brush, but the vacuum wasn't cleaning like it had when it was newer. We had asked if they could fix it and they said no, because it was a bad brand and that's why they don't recommend the vacuum.
Our vacuum roller recently stopped working again. This time I went onto YouTube and found a 10 minute video that showed how to fix the clutch assembly. So I ordered a new clutch online for $40 and replaced it myself in about 30 minutes total time. Interestingly, the clutch assembly in the vacuum had the date stamped on it from when the vacuum was originally built. I suspect that they never replaced the clutch assembly when we brought it in, and they only replaced the belt. I could have ordered a new belt online for about $4. I have no idea why this would have cost $180, other than I was foolish enough to agree to pay it.
Since replacing the clutch assembly on our Dyson, the thing is working like it's new again. In hindsight, paying $180, waiting 3 weeks, and dealing with their employees is not something I will ever do again.
I would recommend you try a different store and hopefully you'll have a better experience.