I placed a pick up order online at 4pm- with a confirmed pick up time of 6:10pm. It was Superbowl Sunday, however the dining area and bar were both almost vacant. There were several (15) of us waiting for our pickup orders, which were not coming out at our designated pickup times. An older gentleman asked to speak with the manager about how long he was waiting, and stated the same issue happened the prebious weekend when he ordered. The manager then told him "and you still came back." Wow. Never coming here again. The staff was in no hurry to get us our orders, and I saw several people come back with bags in their hands and missing items in their order. Terrible organization for what should be their busiest day of the year.