I wish I could rate this place a zero. Absolutely terrible. I have never been treated so rudely by restaurant staff AND management. We waited over 15 minutes to even be approached for drinks, then when we finally got a server, they had no glasses clean and it took another 20 minutes to even receive them. We ordered all of our food as soon as we were even approached, an hour plus later, with no food, the server finally came over and said, "were just busy, and have big parties". When we expressed we just wanted to cancel our order, the server stormed off without explanation. The manager then came over and gave us the same speech. That's fine, you can be busy, but you don't insult your customers. We just wanted to pay for what we had consumed, drinks only. She then told us we can just leave and they're not a fast food restaurant. I get that, but it's inexcusable to wait almost 1 and a half hours for a cheese board and a flatbread. Been a fan of dukes next door for years, which is under the same management, and was excited for this place. I will never be back! I also have over 12 years of experience in the service industry, and I cannot even comprehend treating my customers the way we were treated tonight!