I hate this place. And you're probably wondering why I am a "regular" here, right? Well, every time I venture to Fry's, whatever I purchase, I come back the same day to return the product. And while I am waiting in their insane return line & process, I need something to do, so why not check-in on Yelp.
Within the last four months, I have made at least four trips to Fry's all resulting in returning whatever we have purchased. I know better, so why do I keep coming back? Maybe for the sake of maybe one time being happy with a purchase. Never again will I be back here.
Just yesterday, I purchased a wireless keyboard. The box was a little tattered making me think that someone had brought this home previously and tried it out, but there wasn't a notice on the box or anything. When I got the keyboard home and opened it, it was missing the USB in order for the wireless keyboard to work. SERIOUSLY?! I had also purchased a computer and a few other things. This was the tip of the iceberg with all of the other faulty things I have purchased here.
We got back into the car (mind you, Fry's is about 15-20 minutes on I-215 from my house) and decided to return everything we purchased. We are so tired of purchasing things here that either don't work or are missing pieces. Another time a speaker didn't work, another time we were able to find the electronic for $250 cheaper on Amazon.com, another time something else was missing a piece... the lists goes on and on!
The Return Policy of Stupidness:
When we got back to Fry's we had to check-in with the customer service gal (at the front door) that wrote up that we were returning a computer (among other things). We then head over to the service department for them to inspect the computer- mind you, we never even opened the computer. Once we saw that the keyboard was missing the piece, we didn't even want to see how the computer would work.
The service department then OPENED the factory sealed computer and proceeded to inspect the entire thing (why they didn't do this with the keyboard that we had purchased- who knows!). I was seriously surprised when the guy ripped open the factory seal on this computer. I've never seen that at a store before! What is the purpose of that?!
Once they wrote us up, we then got into the Customer Service line, which then the customer service person returns everything. He then calls over another customer service person to verify everything on the computer. Once they verify, the manager is now called over to verify everything once again. They said we should have our money credited back within 2-3 days.
Never again am I going to this horrible place. If I need an electronic: Amazon.com, Buy.com or Best Buy. Never Fry's.