Took my mom back to Burntwood Tavern this afternoon and this experience was totally different.. I came away really impressed with the manager and the waitress and help that waited on my mom and me as well as the food this time
We had some difficulties the prior time that we were there.. This time we met the manager, he greeted us.. gave us a real nice table. real competent waitress waited on us.. very efficient.
I made sure we ordered the salmon well done for my mom, nice thick piece of salmon came out on a wood plank.. really nice cut of salmon and cooked perfectly.
I know in my business I am not always perfect even though I do strive for that. If I am less than perfect I try and make it up to my clients.. Every business can have hiccups, it is how the business deals with those hiccups that can stand out... The management really went over and above the call of duty to make it up to my mom and myself and the food today was excellent. I have a different view of this restaurant now and the management, a very good view, and hope to take my mom back there again.