DON'T STAY HERE!! We booked a few nights at this hotel as 'home base' to find our new home in the Phoenix area... aye yi yi, not a safe part of town and not the sight I was expecting to see for my first impression of Phoenix. Transients outnumber guests. Smells and dirt everywhere. Our room was the 1st one inside the iron gate that you could hear opening and shutting all night long. We reserved and paid for a KING room. Our room had a queen bed.No Microwave, no iron, the bathroom sink was clogged, no suitcase stand, drapes were ripped and glass door would not latch.. Dirt and stains on carpet and only 1 set of towels. We noticed a crack pipe in the bottom of the toilet (not ours :). Asked to cancel the remaining nights on our reservation and a refund for the HORRIBLE room we were assigned to. The sign on the front counter: ALL ROOMS ARE NON SMOKING. IF YOU ARE CAUGHT SMOKING IN OUR ROOMS, YOU WILL BE CHARGED $500. Ok,.. how could you even know? They ALL smell like smoke, burn marks on sheets/bedspread. The hotel clerk in the office told us that all cancellations and refunds had to be handled through the travel website that the reservation was made through. Asked multiple times for a receipt of charges... couldn't even give me that. Incompetent staff, horrible accommodations, unsafe to stay here. It's a gang/drug infested building that should be condemned. Ugh... so nasty!! and if ya try and keep my $50 refundable deposit, I will be your worst nightmare. I've already been ripped off when I paid for the room.