When we need work performed at our Las Vegas vacation home, we usually only have a window of several days when we're in town. Few things are more frustrating that setting up a service call and then having the person fail to show up.
In this case, the electrician texted me before the scheduled time and said that he was running late. He asked if it would be ok if we delayed his arrival by two hours. He added that if it was not ok he would leave the job he was on and then go back after completing our work.
Wow! Communication; what a concept. He actually contacted me and we discussed a solution. Why can't other trades people understand the value of that?
When he arrived, he quickly resolved several problems for us and then charged us a fee that I had to look at twice to believe. He's amazing and we will have him back whenever we need an electrician.