It's.... fine. I went twice for hair cuts last year. The place is really bustling and both times I had to wait in a long line to check in, along with people who were checking out/paying. They should consider separate lines if they haven't yet. The lobby is full of uber tacky cheap handbags and accessories. It's kind of a turn off.
The first time I got a cut it was okay, but I was not wowed or anything. So when I called back a few months later for another cut, I asked for a different stylist. Well the girl on the phone didn't seem to like that and went into a thing about how I should give the other one a second chance to redeem or whatever. I protested but she insisted that I would be happy and the stylist would listen to my concerns about the previous cut. So I caved. I needed a cut that night for an event the next day and didn't feel like debating on the phone. This time I brought a picture of the kinds of layers I wanted, but still ended up with just one short layer over a long layer. So pretty flat and boring. I dunno, I've had other stylists just know how to work it without much input from me. So neither of the cuts were awful, just nothing special. I have since moved on to a different salon.