When we arrived it wasn't busy at all, there were two of us and we opted to sit outside since it was a nice day. We asked if we could have a bigger table (so we wouldn't feel cramped since the two person table is SMALL) and we were advised we either sit at the bar or a smaller table or basically LEAVE. Nonetheless we sit outside at a two person table (we had to seat ourselves) and as we were sitting down a waitress moved the place settings to set at a table behind us and then proceeds to say "did they tell you to sit there", so obviously someone advised us to sit there, after that we had to wait for someone to bring us place settings and then one side was dirty (from prior use) and the waiter just flips it over. At this point were still like lets give them the benefit of doubt. We order drinks (beer and a Moscow mule) we asked if they chilled the beer glasses and the waitress go ticked we asked that, furthermore, the drinks come out and the mule is in a plastic cup (gasp) which is rather sacrilegious for a Moscow mule. We finally ordered our food (calamari and chicken sandwich) and 30 minutes later after advising the waitress we haven't received our food (and several tables that sat after us and ordered the same thing had received the food 10 min prior) finally the calamari comes out and once again we had to inform the waitress our other entree hasn't come out so nevertheless after 35 min we receive a froze chicken patty that is cold (I mean really what happened to fresh breaded chicken breast), we advised the waitress about the cold chicken and she asked if I would like for her to warm it up in the microwave (GASSSSSSSSP) um no! Ordered another mule and asked for the copper mug (it tastes better in the copper mug) and at this time the bartender comes out to smooth things over and we were advised that the dishwasher was broken that's why it was in a plastic cup. To make a long story short the best thing was the fry's and after that experience we will never be back however, we are downtown 3-4x a month at Carson's Kitchen and it is the bestest (yes I said BESTEST) their customer service is always on point, the food is always DELICIOUS and the drinks are absolutely SUPERB!!!!!!