I had these guys out twice yesterday. One for a plumbing issue. He couldn't do the work because american home shield wouldn't pay for it. Not his fault. He helped as much as he could, gave good advice, was very professional and friendly. I asked him about my furnace. He was a plumber and didn't do hvac repairs. He recommended a guy at his company who did. I called and requested him. He was there 20 minutes later. He had my furnace up and running in no time. Switched out a faulty part, looked for other issues, gave some good advice. Both guys were very friendly, helpful, and professional. Both guys where very generous when it came to pay my bill. I spent a lot less than I planned on paying. I spent so little that I felt bad about it. Id definitely use them again.