I fell in love with Aveda here -- the customer service was awesome and the products smell great and work beautifully. It didn't hurt that they were bumping an obscure, embarrassingly teeny-bopperish band that I was in love with when I was younger. I can't believe they'd heard of this band, let alone were playing it at their store! Hmm, actually, I don't know if that's a good thing or a bad thing. I'll go with 'its a very good thing.' Again, great customer service. If I could, I'd fly the guy who helped me out to San Francisco. Maybe then he could teach a certain SF store a thing or two about helping someone.