i have gone to D & M Nails for quite a long time. I was generally pleased with my nails at first but then the quality deteriorated. I was coming home with bloody cuticles (and those things hurt!) due to sloppy manicures. I then had my foot cut during a pedicure! The last straw was I arrived for a manicure, pedicure and waxing at the scheduled appointment time. After waiting 40 minutes - and being told that they took in too many walk-ins - I left. And I won't be back. Unfortunately they have become more concerned with getting in as many people as they can and not honoring appointments (you can walk in) rather than customer service. $$ now seem to be the primary motivation for the folks there.