Have been here twice, and the second time felt rather unappreciated as a customer. The food is alright, but I felt like the customer service was lacking.
We were trying to go on a nice early breakfast date as a 2-person party and got seated next to another person at a 4-top table. We raised our concerns with the host, but she just walked off.
Sure, the place is busy, but did you have to seat us shoulder-to-shoulder with somebody on one side, and employees brushing past us with food on the other? We were practically in the kitchen area and kept getting bumped into or brushed up against, all while being shoulder to shoulder with another party (they bussed the table and put another 2-person party at our table after the first person left).
We made it clear to the server that we wanted to move to another table, but she seemed to shrug it off with stuff like "oh, yeah, this is an old school diner, the tables are bolted down!" I said "well, I think that we are going to be leaving, if we don't get re-seated somewhere else." After it was clear that we were going to be sitting with strangers while being bumped into or brushed on by employees, we just got up and left to get breakfast somewhere else where we could have some space.
While we were on our way out, we were walking past about a dozen other 2-person parties who had their own 4-top tables that they weren't sharing with another party and not getting in the way of employees going back and forth from the kitchen.
I wish that either the host or server took our concerns more seriously, and moved us to another table. We would have stayed if it wasn't for the complete disregard for our preferences. I don't think that we were asking for too much, especially since many other 2-person parties were able to sit at their own tables, away from the kitchen area.
The previous time I was here, we did enjoy the food, but found the cash-only policy to be an inconvenience, as well as the general hustle and bustle going on all around us. It was fine though, and I'd rate my first visit a 4-star experience.