Initially we got a good deal, we had bought a washer, dryer and refrigerator for our new home. The fridge has not worked well for us (not their fault, they didnt make it). But the repair company they used beat the crap out of our fridge both times they came out to repair it. We have stab wounds on the back wall, after 5 visits it seems to be working so I am not going to complain about that much. My issue was that after finding out we would be without a working fridge for at least a week spencers offered us a loaner fridge, sound cool right? Then it showed up and I was just insulted. It was caked in old dried up melted, congealed, unrecognizable goo. I did not accept delivery and they didn't offer anything else. Very poor customer service. I added a photo for your enjoyment.