Was told that she had been with Dollar for 22 years. "since you rent regularly YOU should know our policy" We were overcharged for the rental to begin with. I was going to bury my brother who had just died unexpectedly from Stage 4 Cancer. Dollar may know know what that does to a person but it is overwhelmingly difficult. No I do not expect for you to care about my situation but the rental per was extremely rude. Also told me about the previously rental that I should know better the previous rental that "I do not care what you were told if you want to drop off a car to catch a early flight you should rent from the Airport". Rude and unpleasant to say the least if this is representation of your company I am sure you can do without my business. Disappointed with the Rude service of 1354/nvlle20... I need to hear back from CS to have this addressed. If personnel have been with you 22 Years I feel that this representation of your company is really lacking in CS and ethics. Being told I should know better is beyond me. You let you Representative of your company talk to customers in this manner??? This is past being a rep of such a high quality operation as yours. I expect to hear from a person and have this rep. addressed. Unless this appropriate representation that you want out in the public awareness.