Appliance Connection service was referred to me for waranty service on my fridge. He came out 3 hrs late the first time. He was at my home 3 times to repair my fridge. The final time he actually left it in worse repair than it had originally been. The owner/teck Ray, was late, lied to me about when he would be at my home, that he would follow up with me regarding a repair and even the part/type of work he would perform. I've left numerous voice mails. I know he screens his calls as I had someone else call on my behalf. He looks very professional, but you can't tell a book by its cover. I've never experienced such poor business practices from a repair person. If the situation was taken care of the first time, i would have been impressedl. Now, I'm beyond disappointed. This repair company is not worth my time.