April 4th, arrived as a repeat customer for my second haircut over the past two months. Had 11:00 appointment and arrived on time. Marcey states I must reschedule due to technical difficulties. I have never arrived at any haircut place for an appointment and been told they can no longer honor my appointment time especially after driving all the way here. Will not get my hair cut here again! Not convenient and my day is too busy for poor customer service and rescheduling an already tight schedule.
March appt: Opportunity for improvement: Provide complementary coffee like your competition does.
I look good but after Marcey cuts my hair, I look better than good. Arrived at 1:00 for my 1:00 appt and was in the haircut chair by 1:00 ! The walk in line is posted on a TV so you can see who is next and who follows. Out by 1:30.